Verizon Florida is currently conducting a trial on the new Voice-Link service in Eastern Division. Below is a play-by-play from John Glye, who participated in the training class and also performed a ride-along on one of the orders:
I was out of the office on 2/14/2013 to attend the rollout in Eastern Division for the Voice Link training @ the Lakeland yard. Training took about 1 hour.
Here are some of the Highlights from the training and some details on the service.
Only Chronic, voice only, copper customers are considered for Voice Link. This service does not support any Data activity. This service can not be used for Fax, Modem, Alarms, etc. This unit must be mounted inside.
Customer calls the EVRC to report an issue with copper service, IVR will identify chronic customer and route them to a special que.
If the customer qualifies for Voice Link, they will have two options:
If the customer accepts, a migration order will be created.
If the customer refuses, the rep will create a traditional copper ticket.
Field techs (CZTII) will see a Voice Link indicator on their job tickets with the following menu options to complete the tickets.
Voice Link Activation
Voice Link Replacement
The actual device is approx. 8 inches tall and has the following connections:
2 RJ 11 ports
Voice Message indicator
Signal strength indicator
After the class, I went out with two of the Bartow CZT II's to watch them install the service. The install time was approx. 45 minutes; here is a summary of the install.
Disconnected the copper drop @ NID
Determined the best location for the device. This is determined by signal strength.
Activated the unit and test.
Mounted the device and "backlight the house IW's
Educated the customer.
The customer told us upon arrival that she always has static and the rain on Thursday only made it worse. After activating the Voice Link she placed a call and said it sounded great compared to her traditional dial tone.